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A Real-time Dashboard for Contact Centres & Teams

Key development partner and surfacing actionable insights from Plantronics.

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AgentQ is a web application that displays real-time callboard data on Telstra TIPT for call centres.

Unlock the full potential of your data.

Real Time Analytics

The right information at the right time. Create custom alerts so you are always in control.

Actionable Insights

Expose your dark data and leverage business intelligence to start making informed decisions. 

Detailed Reporting

Automated PDF reporting, customisable datasets and historical insights.

Access Anywhere

Cloud based, Access via Phone, Tablet, Desktop, Raspberry Pi, Internet Enabled TV.

Hardware Ready

Connects to Plantronics headsets an even deeper level of analytics. Mute Instances, Disconnects, Conversation Health. API’s to add your own hardware data.

Total Customisation

Drag and Drop Tile placements, Alert levels, Agent Avatars & Dashboard themes.

Hundreds of Companies manage Queues with

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Existing Callboard customer?
View the list of new features in this release.

AgentQ provides a visual display of key metrics for call centres and is able to trigger pre-set alerts. AgentQ is ideal for inbound and outbound call centres, including insurance companies, information hotlines, legal firms, IT help-desks, sales and government organisations.

Key features

  • Highly visible display of call centre metrics
  • Customisable modules
  • Drag and Drop tile layout
  • 100% hosted and web browser based

 

Benefits for business include

  • The ability to report live data on a call centre environment has great value to any client without current visualisation on what is actually happening in the call centre.
  • The user is able to see how a call centre is performing in the exact moment with modules such as service level, agents available, calls in queue, calls abandoned, etc.
  • The ability to track agent performance on a daily basis and identify peak hours that require more available agents.
  • The ability to customize, choose from a range of modules and arrange the display to suit the individual needs of the company/nature of industry.

Enquire with eyeonit on how AgentQ can help with Call Centre data visualisation.

eyeonit has a range of applications available to work seamlessly with TIPT, including Presence, BulkTools, Hindsite, CallControl and AgentQ.